sq98 Frequently Asked
Questions

Visit sq98.net and click the registration link. Fill in your full name, date of birth, email address, phone number, and city of residence. You must confirm you are aged 21 or over and agree to the Terms & Conditions. Once submitted, you will receive a verification email to activate your account. KYC documents will be required before your first withdrawal.

sq98 requires a valid government-issued CNIC or passport, a proof-of-address document such as a recent utility bill or bank statement, and a selfie for liveness verification. All documents are processed securely under sq98's international gaming licence obligations. Most KYC submissions are reviewed within 24 hours during business days.

On the sq98 login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if it does not arrive. If you no longer have access to your registered email, contact sq98 live chat support available 24/7 and the team will guide you through a secure identity-verified reset process.

No. sq98 strictly permits one account per person, per household, and per device. Opening multiple accounts is a violation of sq98's Terms & Conditions and may result in permanent account closure and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to resolve the issue before it affects your funds.

Contact sq98 support via live chat or email at [email protected] and request permanent account closure. Before closing, ensure all pending withdrawals are processed and your account balance is zero. sq98 will retain your data for the minimum period required under its international gaming licence and AML obligations. Account closure is processed within 5 business days of a verified request.

Log into your sq98 account and navigate to the Deposit section. Select JazzCash as your payment method, enter the amount in PKR, and follow the on-screen instructions to authorise the transfer from your JazzCash mobile wallet. Deposits via JazzCash are typically credited to your sq98 account within a few minutes. The minimum deposit amount via JazzCash is displayed on the deposit page.

Yes. sq98 supports both deposits and withdrawals via EasyPaisa. To deposit, select EasyPaisa in the cashier section and authorise the transfer from your EasyPaisa wallet. For withdrawals, ensure your EasyPaisa account number matches the details on your sq98 profile. EasyPaisa withdrawals are typically processed within 1–3 business days after verification.

sq98 supports bank transfer withdrawals to major Pakistani banks including HBL, UBL, Meezan Bank, and other participating local banks. To add a bank account, go to your profile's payment methods section and enter your account name, IBAN, and bank name. Bank transfers are processed in PKR and typically clear within 3–5 business days depending on your bank.

Withdrawal processing times at sq98 depend on the method chosen. JazzCash and EasyPaisa withdrawals are usually completed within 24 hours of approval. Local bank transfers to HBL, UBL, or Meezan Bank typically take 3–5 business days. All withdrawals require a verified KYC account. sq98 processes withdrawal requests within 24 hours of submission on business days.

The minimum withdrawal amount on sq98 is displayed in the cashier section and is denominated in PKR. It varies slightly by payment method — JazzCash and EasyPaisa minimums are typically lower than bank transfer minimums. sq98 does not charge internal fees on standard withdrawals, though your bank or mobile wallet provider may apply their own transaction charges.

sq98 does not charge platform-level fees on deposits or withdrawals. However, third-party payment providers such as JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank may apply their own transaction fees or currency conversion charges. sq98 recommends checking with your payment provider for their current fee schedule. Always withdraw to a payment method that you have previously used to deposit.

sq98 offers a wide library of slot games from leading international software providers, including classic 3-reel slots, modern 5-reel video slots, and progressive jackpot titles. Games are available across a range of volatility levels and betting sizes to suit every player. You can browse and filter games by category in the Slot section. All games on sq98 use certified random number generators for fair outcomes.

Yes. sq98 offers betting markets on Pakistan Super League (PSL) matches as well as international cricket including Test matches, ODIs, and T20Is involving the Pakistan national team. Markets include match winner, top batsman, total runs, and in-play live betting options during matches. Cricket is one of the most popular betting categories on sq98 among Pakistani players.

Yes. sq98 is fully optimised for mobile browsers on Android and iOS devices. The platform is responsive and works well on the majority of smartphones used in Pakistan. You can access all features — including deposits via JazzCash, cricket betting, slot games, and live casino — directly from your mobile browser without needing to download a separate app.

RTP (Return to Player) percentages vary by game and are set by the individual game provider. Typical slot RTP values on sq98 range from 94% to 97%. All games available on sq98 use certified Random Number Generator (RNG) technology that has been independently tested for fairness. sq98's international gaming licence requires adherence to fair gaming standards as a condition of operation.

Yes. sq98 features a live casino section with real human dealers streamed in high definition. Available live dealer games include baccarat, roulette, blackjack, and other popular table game formats. Live casino games run around the clock and are hosted by professional dealers. Betting is conducted in PKR and all live games are sourced from certified international live gaming studios.

sq98 offers a welcome bonus for new players on their first deposit. The specific bonus amount and percentage match are displayed on the sq98 promotions page at the time of registration. Welcome bonuses are credited in PKR and are subject to wagering requirements before withdrawal. Always read the full bonus terms before claiming to understand the playthrough conditions.

A wagering requirement is a multiplier that tells you how many times you must bet a bonus amount before it becomes withdrawable cash. For example, a Rs 1,000 bonus with a 30x wagering requirement means you must place Rs 30,000 in qualifying bets before the bonus converts. sq98 clearly states wagering requirements in the terms of every promotion. Not all games contribute equally — slot games typically contribute 100%, while live casino games may contribute less.

sq98 rewards regular players through its loyalty programme. As you play slots, bet on cricket, and engage with live casino games, you accumulate loyalty points that can be redeemed for bonus credits or other benefits. Higher-activity players may be invited to VIP tiers with benefits including dedicated account managers, faster withdrawal processing, and exclusive PKR promotions. Details are available in your account dashboard.

Yes. All bonuses on sq98 have an expiry date — typically 7 to 30 days from the date of credit, depending on the promotion. If wagering requirements are not met within the validity period, the bonus and any winnings derived from it will be removed from your account. sq98 sends reminder notifications as a bonus approaches expiry so you can manage your play accordingly.

sq98 operates under an international gaming licence, which requires compliance with strict standards for player protection, fair gaming, and responsible operation. The platform is designed to serve players in markets where online gaming is permitted. Pakistani players are responsible for understanding and complying with local laws regarding online gambling. sq98 encourages all players to game responsibly and within their own legal jurisdiction.

The minimum age to register and play on sq98 is 21 years. This is strictly enforced through identity verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and the matter reviewed. sq98 has zero tolerance for underage gambling. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing the platform.

Self-exclusion allows you to block access to your sq98 account for a chosen period — available options are 6 months, 1 year, 2 years, 3 years, or permanently. Once activated, the exclusion is irrevocable for the duration chosen. Your account will be locked, and sq98 will suppress all marketing communications to your registered contact details. To request self-exclusion, contact sq98 support via live chat or email at [email protected].

Yes. sq98 provides deposit limits, loss limits, and session time limits as built-in responsible gaming tools available to all account holders. Limits can be set on a daily, weekly, or monthly basis in PKR. Reducing a limit takes effect immediately. Increasing a limit requires a 48-hour waiting period to prevent impulsive decisions. These tools are accessible directly from your account settings at any time.

sq98 customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the sq98 platform — this is the fastest option for urgent queries. You can also send an email to [email protected] for non-urgent matters. Support is available in English and the team is familiar with the needs of Pakistani players including PKR payment issues and local banking queries.